The National Inpatient Experience Survey includes 58 structured, tick-box questions and three open-ended (free-flow) questions. The survey covers many topics such as admission to hospital, care and treatment on the ward, trust in hospital staff, respect and dignity, and discharge from hospital.
The questions in the National Inpatient Experience Survey originate from a library of questions developed by the Picker Institute Europe, an international leader in the measurement of patient experience. Over 100 people, including patients and patient representatives, clinicians, policymakers, data analysts and academics, were involved in selecting the questions most relevant to the Irish healthcare context.
After every survey, the team publishes a technical report which provides a comprehensive description of the model and methodology of the National Inpatient Experience Survey. Our technical reports are designed to provide sufficient detail for repetition, replication and review.
Every year, we review how we have engaged with our partners in implementing the National Inpatient Experience Survey. We conduct a survey with hospital staff and use this feedback to improve our processes.