FAQs

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Inpatient survey
Maternity survey
General
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What is the National Inpatient Experience Survey?

The National Inpatient Experience Survey is a nationwide survey asking patients about their recent experiences in hospital. The purpose of the survey is to learn from patients’ feedback in order to improve hospital care. Read more about the survey

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Who is running the survey?

The National Inpatient Experience Survey is part of the National Care Experience Programme — a partnership between the Health Information and Quality Authority (HIQA), the Health Service Executive (HSE) and the Department of Health. Read more about who we are.

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Who will be asked to complete the survey?

All patients aged 16 and over who have spent a minimum of 24 hours in a public hospital and are discharged in May will be asked to complete the survey. Patients must have a postal address in the Republic of Ireland to receive the survey. Read more about the survey

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What are the benefits of the National Inpatient Experience Survey for patients and hospitals?

The National Inpatient Experience Survey seeks to find out what changes can be made to improve patients’ experiences in hospital. Even small changes can lead to improved patient safety and wellbeing, while staff report higher levels of job satisfaction. Read more about the National Care Experience Programme. 

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Where can I find the results of the survey?

The national results and local results of the National Inpatient Experience Survey are published on our website.

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When will the next National Inpatient Experience Survey take place?

The National Inpatient Experience Survey takes place once a year in May. A timeline can be found on this page.

For survey participants
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What does taking part involve?

Taking part in the National Patient Experience Survey is very easy. Eligible patients will receive the survey by post a few weeks after their discharge, and the completed survey can be returned in the included Freepost envelope. The survey can also be completed online using a unique code provided on the postal survey.

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Why should I complete the survey?

The survey offers you the opportunity to tell us about your recent experience in hospital. Your responses will provide us with important information on the standard of services and help us identify where improvements are necessary.

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What will you do with my answers?

All survey responses will be combined to produce reports on patients’ experiences of hospital care in Ireland. National results and local results are made publicly available on this website. The results of previous surveys can also be found under Historic Results.

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How did you get my name and address?

Your contact details were provided by your hospital to enable us to send you the survey. They will be deleted as soon as the survey is complete.

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Will my answers be treated confidentially?

Yes. Your answers will be processed in strict confidence and kept separate from your contact details. Anonymised responses will be retained for additional analysis, including comparisons with future surveys. Anonymised data from the National Inpatient Experience Survey may be analysed in the future by health service researchers under agreed conditions. The data will not be given to commercial entities or used for commercial purposes. Visit our Information Governance page for more details.

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Does the National Inpatient Experience Survey comply with data protection laws?

Yes. The National Inpatient Experience Survey complies with data protection laws including the General Data Protection Regulation (GDPR). Your contact details will be used for the sole purpose of sending you the survey. Visit our Information Governance page for more details.

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I had a good experience in hospital — do I still need to take part?

Yes, please do! If you received good quality care in hospital you can use the survey to tell us about your positive experience.

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Can I give the survey to a family member or a friend to fill in?

We would love to hear your story and that is why we encourage you to complete the survey yourself. However, please feel free to ask a friend or a family member to help you as long as the answers given are your own.

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What type of questions will I be asked?

The survey asks questions about your admission to hospital, the ward environment, your care and treatment, interaction with staff and your discharge from hospital. Visit our Survey Model page for a detailed view of the questionnaire.

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What happens if I do not want to participate?

Participation in the survey is voluntary. While we would love to hear about your experience, it is possible to opt-out of the survey on the website or by calling our Freephone number 1800 314093.

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Where can I find out more?

More information can be found on the Inpatient survey section.

 

Freephone 1800 314093 (Monday –­ Friday, 9am – 5pm)

 

Email info@patientexperience.ie 

 

Postal Address 

The National Patient Experience Survey
c/o HIQA,

George’s Court, George’s Lane,
Dublin 7, D07 E98Y

General
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What is the National Maternity Experience Survey?

The National Maternity Experience Survey is a new nationwide survey asking women who have recently given birth about the maternity care they received. The purpose of the survey is to learn from the experiences of women to improve the safety and quality of Ireland’s maternity services. Read more about the survey.

 

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Who is running the survey?

The National Maternity Experience Survey is part of the National Care Experience Programme — a partnership between the Health Information and Quality Authority (HIQA), the Health Service Executive (HSE) and the Department of Health. Read more about who we are.

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Who will be invited to participate in the survey?

Women aged 16 or over who give birth in October (or November*) 2019 and have a postal address in the Republic of Ireland will be invited to participate in the National Maternity Experience Survey.

*To ensure an adequate sample size, women who give birth in smaller Irish hospitals in November 2019 will also be eligible to participate in the survey. See the full list of participating hospitals with their sampling periods.

We are currently developing a separate survey for women who experience a pregnancy loss, a stillbirth or a neonatal death.

For GPs
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Why is the survey relevant to GPs?

The National Maternity Experience Survey includes questions on the full pathway of maternity care, from antenatal care, through labour and birth, to postnatal care in the community. As a GP, you may treat a woman who is eligible to participate in the survey.

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What role will GPs play in the survey?

We would like as many women as possible to take part in the survey and share their experiences of Ireland’s maternity services. We would be grateful if you could encourage your patients, where relevant, to participate in the survey, and direct them to www.yourexperience.ie if they have any questions.

For public health nurses
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Why is the survey relevant to PHNs?

The National Maternity Experience Survey includes questions on the full pathway of maternity care, from antenatal care, through labour and birth, to postnatal care in the community. As a public health nurse, you may treat a woman who is eligible to participate in the survey.

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What role will PHNs play in the survey?

We would like as many women as possible to take part in the survey and share their experiences of Ireland’s maternity services. We would be grateful if you could encourage your patients, where relevant, to participate in the survey, and direct them to www.yourexperience.ie if they have any questions.

For survey participants
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How do I participate in the survey?

All eligible new mothers will be contacted by post in February or March 2020. They will receive information on the survey and a link to the online survey.

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Why should I complete the survey?

Your responses will provide us with important information on the standard of maternity care in Ireland. This will help us to identify where our maternity services are performing well and what needs to change to improve the quality and safety of care provided to both women and babies.

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What happens if I do not want to participate?

Participation in the survey is voluntary. While we would love to hear about your experience, it is possible to opt out of the survey by informing your hospital or home birth service, or alternatively by calling our Freephone number on 1800 314093 or by emailing us at info@yourexperience.ie.

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What type of questions will I be asked in the survey?

The survey asks about your experience of care during your pregnancy, during labour and birth, and care after your baby has been born.

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What will you do with my answers?

All responses to the survey will be combined and reported on this website. The HSE will then act on the findings and introduce improvements at local and national levels. 

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I had a good experience of maternity care — do I still need to take part?

Yes, please do! We want to hear about all experiences of maternity care – good and bad – so that we can get an accurate picture of the standard of maternity services in Ireland.

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Will my answers be treated confidentially?

Yes. Your answers will be processed in strict confidence and held separately from your contact details. Your hospital or home birth service will see anonymous responses only. Your answers will be solely used for analysis; they will not be given to commercial entities or used for commercial purposes. Visit our Information Governance page for more details.

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Does the National Maternity Experience Survey comply with data protection laws?

Yes. The National Maternity Experience Survey complies with data protection laws including the General Data Protection Regulation (GDPR) and Data Protection Act 2018. Your contact details will be used for the sole purpose of sending you the survey. Visit our Information Governance page for more details.

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How did you get my name and address?

Your name and address were provided by your hospital or home birth service to enable us to send you an invitation to participate in the survey. Your contact details will be deleted as soon as the survey has ended.

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Where can I find out more?

More information is available on our Maternity survey section

 

Freephone 1800 314093 (Monday –­ Friday, 9am – 5pm)

 

Email info@patientexperience.ie 

 

Postal Address 
The National Maternity Experience Survey

c/o Health Information and Quality Authority George’s Court
George’s Lane
Dublin 7
D07 E98Y